Can you please explain the shipping process?
Of course, we’d love to. Your order will be sent within 2-3 working days, or same day where possible. Delivery is a flat $10 rate to anywhere in Australia, though unfortunately we can’t ship to PO boxes.
Do you ship internationally?
Not at the moment but we hope to share our goods with the world sometime in the future.
Shipping can be a little rough on the environment, what are you doing to address this?
At Little Vegan Makeup Shop we know that being cruelty free is also about looking after Mother Nature. Which is why we only use 100% recycled and recyclable packaging. We’ve also joined forces with the carbon neutral delivery service Sendle to transport your new arrivals.
What if I need my order ASAP?
For those who just can’t wait to get their hands on our products we also offer a $15 express post option with Australia Post.
I think my product is faulty, what should I do?
If you think your order isn’t in the condition it should be in then please email us at firstname.lastname@example.org with photos and a description of what you feel is wrong with the item. We will then arrange for you to send the product back to us for review. If it is indeed faulty we are more than happy to refund your money and postage costs.
This product really isn’t right for me, can I exchange it?
No worries at all! If the product is unused, unopened and in its original packaging we won’t hesitate to offer an exchange, but please be sure to contact us before you return the item. The replacement product will incur an additional shipping charge.